Technical Support Specialist II Job at SGS Consulting, Texas

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  • SGS Consulting
  • Texas

Job Description

Job Responsibilities:

  • Provide remote technical support for proprietary software and hardware systems
  • Troubleshoot issues related to networking, connectivity, and system configuration
  • Install, configure, and test systems remotely
  • Maintain detailed documentation in ServiceNow ticketing system
  • Train customers on system usage and best practices
  • Escalate critical issues appropriately and follow department procedures
  • Participate in on-call rotation and monitor team chat for peer support

Skills:

  • Certifications: CompTIA A+, CCNA, MCSE, Linux+
  • Experience with:
  • Linux OS
  • PowerShell scripting
  • Virtualization (Hyper-V, VMware)
  • SSL/TLS protocols
  • Cellular network configuration, POE, NetCloud
  • Public safety tech support (body/dash cams, evidence software)

Education/Experience:

  • High School Diploma or equivalent
  • 3+ years of technical troubleshooting or customer service experience
  • 2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
  • Strong knowledge of Windows OS and networking protocols
  • Experience with ServiceNow, Google Suite, Bomgar

Job Tags

Remote work

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