Job Description

Summary:

SP6, a fast-growing cybersecurity Professional and Managed Services organization, is seeking an experienced Project Coordinator to support the successful delivery of client engagements. In this role, you will help manage customer-facing projects, coordinate cross-functional teams, and ensure strong client relationships throughout the project lifecycle.

How You’ll Drive Success:

Work collaboratively to support Professional Services (project-based consulting) to facilitate proper project:

• Kick-off
• Delivery and reporting
• Closeout
• Hand-off to accounting

As a Project Coordinator at SP6, you will be responsible for working with SP6 engineers, external customers and other internal team members, including sales, to help drive successful customer engagements. This is a diverse role that will include:

New Client On-Boarding

• Ensure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customers
• Schedule new customer kick-off meetings
• In kick-off meetings, ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times)
• Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverables
• Support the Resource Coordinator with follow-ups and scheduling for new projects
• Ensure all platforms are updated with accurate information prior to project kickoff

Project Oversight

• Monitor project progress through review of Daily Status Reports produced by consultants
• Ensure that project deliverables are met
• Escalate issues as needed, whether with internal SP6 team members or external customers
• When necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are met
• Develop and execute project plans to ensure successful delivery

Project Closeout and Reporting

• Ensure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD)
• Email and collect Customer Satisfaction (C-Sat documents)
• Prepare and distribute monthly, quarterly, and ad hoc reports to track key metrics across multiple platforms

• Prepare and deliver weekly status reports to customers

Cross Department Communication

• Serve as the main point of contact for internal and external teams including sales, services, accounting and other teams

Process Improvement

• Identify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experience
• Direct internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.
• Develop and maintain SOPs to document both existing and new processes

Requirements

To Be Successful:

• 2+ years of experience in Project Coordination or Project Management
• 2+ years in a product/services IT Company.
• Experience working with leadership at Enterprise companies.
• SIEM knowledge is preferred. (Splunk is even better!)
• High attention to detail and organization skills
• Highly customer oriented with a track record of building successful relationships
• Self-starter with strong presentation skills and good verbal communication skills
• Thrives in a multi-tasking environment and can adjust to dynamic situations
• Effective communication skills to both internal and external teams
• Great elicitation skills; being able to ask consultative questions to extract critical information necessary to make sound recommendations
• Excellent business acumen
  

Benefits

Why SP6?

• Recognized as one of North America’s top professional service partners
• Company-paid Splunk training and certification, both initial and ongoing
• Exposure to a broad set of customers, technical challenges, use cases and different technologies that integrate with Splunk
• Excellent technical leadership and collaboration with team members that, like you, are passionate about Splunk
• Competitive salary
• Comprehensive medical, dental, and vision plans.
• 401(k) with company match

About SP6:

SP6 is a niche consulting firm focused on Splunk; specifically, optimizing organizational data analytics capabilities for Security Operations, Observability, Fraud detection, Compliance analytics, and other use cases, depending on specific customer needs.

SP6 is the proud recipient of Splunk's Services Partner of the Year Award for 2023, 2024, and 2025 in the Americas. Our solution capabilities include:

Project-based Professional Services: Co-Managed Splunk, whereby SP6 co-manages customer Splunk environments, detections, and data governance when organizational staff requires additional expertise or bandwidth.

Splunk license acquisition and management: If you’re looking to optimize the value of your investment in Splunk, SP6 has the award-winning expertise to ensure the best and most cost-effective business outcomes.

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