Job Description

Position Summary

The Entry Writer position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delivery of freight to customers. The Entry Writer serves as a customer advocate, handles escalations and must possess good customer service skills. 

Responsibilities:

Essential Duties and Responsibilities

• Receive and review documentation, input and transmit data for CBP release of shipments.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Under the guidance of the licensed broker or customer classify products according to the HTSUSA
• Identify products that are subject to PGAs
• Maintain system task list to identify the status of every entry through each phase of the CBP process
• Organize their work to identify the status of every file through every phase of the CBP entry process.
• Recognize routine and non-routine transactions for reporting discrepancies to management
• Responsible for meeting KPI’s (Key Performance Indicators) for Import operations
• Manage customs issues, such as holds and exams
• Handle entry cancellations; IT/TE/IE moves as needed
• Handle carnets and TIB entries
• Identify and resolve issues that may result in delayed cargo release or final delivery
• Report all issues to customers and management affecting timely clearance and delivery in a timely manner.
• Report problem resolutions to management in a timely manner including suggestions for problem avoidance in the future.
• Communicate in writing or verbally with customers and manage all issues affecting specific urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments
• Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.
• Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions

Qualifications:

• High School Diploma or GED required.
• 2-4 years of experience as an entry E or in customs brokerage operation
• Must have sound knowledge of US Customs and Harmonized Tariff Codes, familiarity with Free Trade Agreements (knowledge of CHB processes)
• IATA Dangerous Goods Certificate and experience with Cargowise, a plus.

Salary Range : 45K-70K depending on experience 

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