Job Description
We are seeking a dedicated and professional Customer Service Coordinator to join our team in St. Peters, MO, for a contract-to-hire opportunity. In this essential role, you will serve as the face and voice of our branch, managing a high-volume desk that handles everything from face-to-face "Will Call" interactions to complex order entry via phone, email, and fax. Operating on a consistent Monday–Friday, 8:00 AM – 5:00 PM schedule, you will work 100% on-site in a collaborative environment where multitasking is the name of the game. Whether you are processing secure payments, navigating the customer database, or acting as the vital link between the manufacturers and clients, your goal will be to build lasting trust through empathy and accuracy. If you are a proactive problem-solver who thrives on "going the extra mile" and enjoys a fast-paced, professional atmosphere, we want to meet you! Please apply today!
salary: $19 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
-Maintain an in-depth understanding of the product catalog and service offerings to provide expert guidance to clients.
- Cultivate long-term partnerships with both internal departments and external accounts through proactive communication and a deep understanding of their specific service expectations.
-Utilize active listening and emotional intelligence to resolve customer concerns, ensuring every interaction is handled with empathy and a solutions-oriented mindset.
-Facilitate the end-to-end lifecycle of orders received via phone, email, fax, and in-person, ensuring 100% accuracy and timely entry into the fulfillment system.
-Maintain a rigorous customer database, logging comprehensive records of all interactions, transactions, and account updates to ensure data continuity.
-Streamline internal documentation, filing and organizing account records to support seamless collaboration between manufacturers and sales teams.
Skills
- Customer Service
- Basic Computer Skills
- Basic Software Skills
- CRM
- ERP
- Answering Phones
- Multi-tasking
- Prioritizing
- Organization
Qualifications
- Years of experience: 2 years
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Monday to Friday, Shift work