Job Description

Position Description:

The Resident Monitor, SPHH (Full-time) plays a critical role in the daily orderly operation of our Manhattan-based family shelter. The role will maintain a safe and secure environment for residents, staff and visitors at WPA’s DHS-funded 28-family shelter for women and children with/without criminal legal involvement. Resident Monitors also work closely with residents on supporting their day-to-day independent living plan goals, teaching and modeling strategies for living independently in the community.

The Resident Monitor, SPHH (Full-time) will be organized, technically savvy, adaptable, and enjoy collaborating with a team in providing support and essential services to families residing in temporary shelter.

Responsibilities:

• Provide clerical support by answering telephone inquiries, data entry, light typing, filing and sorting of mail and other files as needed.
• Conduct monthly emergency fire drills under the direction of Director of Facilities.
  Adherence to all policies and procedures developed by DHS and WPA.
• Intervene and diffuse crisis situations as needed.
• Participate in required training and maintain certification, including CPR/First Aid Certification and FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02).
• Monitor and document all resident and staff departure/arrival times and activities in the internal communications book.
• Assist the clients with checking in and out of SPHH, monitoring and assessing their behavior and overall well-being. Notifying the Sr. Resident Monitor and Director of Facilities with any concerns.
• Conduct daily security and safety walkthroughs, including the laundry room and other rooms as assigned by Director of Facilities, document findings and monitor security camera feeds.
• Oversee and record use of any/all facility rooms – Multi-purpose, Conference and Laundry room. Maintain a log of all areas and conduct inspections of spaces before and after each use.
• Notify Director of Facilities of any suspicious or concerning activities.
• Complies with 42CFR confidentiality and HIPAA privacy and security regulations.
• Assist with provision of on-site recreational activities.
• Perform any other department or agency related duties or special projects as directed by supervisor.
• Other duties as assigned.

Qualifications:

• High school diploma/GED strongly preferred; BA preferred.
  NYS Security Guard Licensed
• In possession of FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02) or able to secure within 90 days
• Ability to interact with a diverse population challenged by issues such as substance abuse, incarceration, HIV/ AIDS, mental health, domestic abuse and communication barriers
• At least 2 years of documented relevant human services experience
  Certificate in First Aid, CPR or ability to obtain certificate
• Ability to effectively analyze situations quickly and apply sound judgment
• Ability to work and build rapport with others
• Good documentation skills, computer literate or willingness to learn; knowledge of CARES database a plus
• Ability to distinguish boundary issues and transference issues with clients
• Excellent written and verbal skills
• Must be highly organized, process driven, detail oriented, solution oriented, and able to work under pressure while managing
• conflicting priorities and meeting/coordinating both short and long-term deadlines.
• Strong written, verbal, and training interpersonal skills.
• Must have professional maturity and maintain confidentiality around all participant records.
• Must believe in WPAs mission, with a passion to serve underserved populations.
• A keen perception of the racial, gender, and socioeconomic dynamics of underserved communities, with a particular familiarity with issues facing systems-involved women.

Compensation, Perks & Benefits*:

Salary range is $20/hour commensurate with certifications, education and experience. WPA offers a competitive and comprehensive benefits package designed to support the well-being, growth, and success of our staff. Our benefits reflect our commitment to creating a workplace where people feel valued and supported.

Health & Wellness

• Health & Vision insurance
• Employer-paid dental coverage
• 100% premium paid Short- and Long-Term Disability
• Paid family and medical leave
• Access to an Employee Assistance Program (EAP)
• Companywide Wellness Challenges

Time Off & Flexibility

• 12 paid holidays, including a paid holiday week between Christmas and New Year’s
• Floating holidays and Personal days
• Hybrid work options for various roles

Financial Benefits

• 403(b) retirement plan
• Tax-deferred commuting benefits via ThrivePass
• 529 college savings plan
• Flexible Spending Accounts (FSAs)
• “Aspiring Professionals” Scholarship Program

Growth & Development

• WPA University ~ Learning Management System (LMS) for on-demand learning
• Internal & External training opportunities
• CUNY sponsored scholarship to HSCAS for employee education

Extra Perks

• Access to the “Alcott HR Marketplace” employee discount program
• Milestone Celebrations & Awards

• Benefits eligibility may vary based on the number of hours worked

WPA strongly values diversity and inclusivity in the workplace. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and organizational needs. We recruit, employ, train, and promote regardless of systems involvement and race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status. Faithful to our mission, all of our employees share in these commitments as a guide to engage one another with dignity and respect. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Resident Monitor, SPHH (Full-time)” in the subject line of your email.

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