Job Description

Job description:

As a Night Auditor at the Renaissance Concourse Atlanta Airport Hotel, you will ensure smooth overnight operations while providing excellent guest service. You will handle guest check-ins and check-outs, balance daily financial transactions, and maintain the accuracy of guest accounts.

Key Responsibilities:

• Assist guests in a courteous and professional manner, ensuring guest satisfaction by going the extra mile whenever possible.
• Promptly register and process guest arrivals and departures, ensuring all accounts are accurate and up-to-date.
• Verify and post all room charges and guest account transactions, ensuring all guest accounts are current and balanced by 6:00 a.m. or per Brand Standards.
• Reconcile daily revenue, complete end-of-day financial procedures, and prepare daily reports for management.
• Handle credit card transmittals, direct billing, and no-show billings for the day.
• Maintain knowledge of hotel services, facilities, and local area to effectively assist guests with inquiries.
• Utilize sales techniques to promote hotel services and maximize occupancy and revenue.
• Answer telephone calls professionally and assist guests with inquiries or requests.
• Follow hotel safety and security procedures to maintain a secure environment for both guests and associates.
• Keep immediate supervisors informed of any issues or unusual situations that require attention.
• Handle basic front desk responsibilities such as check-ins, check-outs, and telephone operations during overnight hours.
• Maintain hotel gift shop supplies and ensure proper inventory levels.
• Efficiently handle cash transactions and maintain balanced cash reports.

This role is essential in ensuring a seamless guest experience and smooth financial operations overnight, contributing to the overall success of the hotel's daily functions.

Job Type : Full-time

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Referral program.
• Vision insurance.

Schedule:

• 8 hour shift.
• Holidays.
• Night shift.
• Weekends as needed.

Work Location: In person.

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