Laundry Attendant, Part-time (bilingual in Spanish) 77084 Job at Speed Queen - Houston SP, Houston, TX

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  • Speed Queen - Houston SP
  • Houston, TX

Job Description

*Bilingual in Spanish and English highly preferred. Must provide all hiring documents and identification.*

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative/Laundry Attendant is responsible for performing daily duties to maintain high levels of customer service by offering a clean, safe, and friendly store environment.

Position Responsibilities:

Primary:
  • Customer Service and Satisfaction Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears the appropriate uniform. This is an APP location, and employees must be comfortable navigating APPs on cell phones.
  • Store Safety and Security Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

  • Store Cleanliness and Upkeep Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

  • Building and Equipment Maintenance Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.  

  • Retail Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.

  • Wash/Dry/Fold Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

  • Policies and Procedures Ensure that all company policies and procedures are followed at all times.

  • All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:
  • Knowledge of commercial laundry products and payment systems is a plus, but is not required.
Skills and Abilities: 
  • ***Bilingual in Spanish highly preferred, but not required***
  • Communicate effectively and be able to work with individuals from diverse backgrounds.
  • Ability to manage multiple tasks at one time. 
  • Build strong customer relationships quickly.
  • Basic computer skills.
  • Ability to help customers download APPs to their phone.
  • Able to work a flexible work schedule, including nights and weekends.
Education: 
  • High School Diploma/GED.

Physical Requirements:

  • The position involves standing for long periods, requiring manual dexterity, as well as stooping, bending, and lifting.

Additional Information:

  • Position Title: Customer Service Representative
  • Department: Laundry Stores
  • Reports To (Title): Store Manager of Speed Queen Laundry Franchisee, Well Wash USA, LLC
  • Review Date: July 2018
  • FLSA Status: Non-Exempt
  • Location: Varies

Job Tags

Part time, Immediate start, Flexible hours

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