Job Description

We are seeking an experienced, results-driven General Manager to lead the overall operations of a select-service, extended-stay hotel within the Hilton family of brands. The ideal candidate is a hands-on leader with direct experience managing a Hilton-branded property, including familiarity with Hilton's Property Engagement Platform (PEP) , brand standards, and quality assurance processes. This role is responsible for driving guest satisfaction, financial performance, team development, and full compliance with Hilton brand requirements.

Key Responsibilities

Operations & Brand Standards

• Oversee daily operations across Front Office, Housekeeping, Breakfast/Market, and Engineering/Maintenance to ensure seamless guest experiences
• Maintain full compliance with Hilton brand standards, quality assurance (QA) audits, and brand initiatives
• Utilize Hilton's Property Engagement Platform (PEP) to manage employee engagement, training compliance, brand communications, and operational task tracking
• Ensure consistent execution of Hilton service culture and SOPs, tailored to an extended-stay guest experience

Financial Performance

• Develop and manage the hotel's annual budget, forecasts, and financial goals
• Monitor P&L statements, control labor and operating costs, and drive revenue growth (RevPAR, ADR, occupancy, length of stay)
• Partner with Sales & Revenue Management teams to maximize profitability, especially for extended-stay and corporate/relocation business

Team Leadership & Development

• Recruit, train, mentor, and retain a high-performing, lean leadership team and hotel staff
• Foster a positive, engaged workplace culture in line with Hilton's values
• Conduct regular performance reviews and succession planning
• Drive employee engagement scores and reduce turnover through PEP-supported initiatives

Guest Experience

• Champion a guest-first culture to drive satisfaction scores (e.g., Hilton Honors, Medallia/GSS scores)
• Resolve escalated guest concerns promptly and professionally
• Implement service recovery and continuous improvement initiatives suited to longer-staying guests

Compliance & Risk Management

• Ensure compliance with health, safety, labor, and brand regulations
• Maintain readiness for Hilton brand audits and quality inspections
• Oversee risk management, liability, and emergency preparedness protocols

Required Qualifications

• Minimum 3–5+ years of experience as a General Manager or Assistant General Manager within a Hilton-branded, select-service or extended-stay hotel (required — non-Hilton brand experience will not be considered)
• Direct, hands-on experience using Hilton's Property Engagement Platform (PEP) (required)
• Proven track record of meeting or exceeding financial targets, guest satisfaction scores, and brand quality audit results
• Strong knowledge of Hilton systems, including OnQ PMS, Hilton Honors, and brand-specific QA tools
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Strong financial acumen — experience managing P&L, budgeting, and forecasting
• Excellent leadership, communication, and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Must be legally authorized to work in the United States

Preferred Qualifications

• Experience specifically with Hilton's extended-stay/select-service portfolio
• Experience managing properties with 100–150+ suites
• Certified Hotel Administrator (CHA) designation
• Background in corporate/relocation or long-term-stay guest segments

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