Job Description

Job Summary:

The DocuSign Analyst will provide expert support and administration for the DocuSign Contract Lifecycle Management (CLM) platform. This role involves troubleshooting, configuration, workflow management, user training, and collaboration with cross-functional teams to optimize CLM processes and ensure system reliability and adoption across the organization.

Responsibilities:

• Provide daily support and triage for DocuSign CLM issues including identification, troubleshooting, root-cause analysis, and resolution.
• Partner with business users to understand CLM workflow needs, configuration requests, and enhancement opportunities.
• Maintain and update CLM templates, workflows, routing logic, fields, rules, clause libraries, and document generation components.
• Develop and deliver comprehensive end-user training including training materials, job aids, demonstrations, and reinforcement sessions.
• Manage and prioritize enhancement requests, defects, and optimization initiatives, coordinating with technical teams as necessary.
• Perform system administration activities such as user provisioning, permission updates, roles, groups, and system configurations.
• Support release management, regression testing, and validation of CLM updates or new functionalities.
• Monitor platform health, performance, integrations, and data quality; proactively escalate risks or systemic issues.
• Collaborate with Legal, Procurement, IT, Project Management, and EPMO teams to align CLM processes with enterprise standards.
• Document processes, standard operating procedures, training materials, and knowledge articles to support user adoption and operational continuity.
• Contribute to continuous improvement initiatives across the broader EPMO Enterprise Business Systems portfolio.

Required Skills & Certifications:

• Strong experience with Contract Lifecycle Management (CLM) platforms.
• Experience with DocuSign CLM is strongly preferred.
• Ability to analyze complex business processes and translate them into system requirements and configurations.
• Solid understanding of workflow design, rules engines, approval logic, and metadata structures.
• Experience supporting enterprise systems including troubleshooting, testing, and change control.
• Excellent communication skills and ability to collaborate with both technical and non-technical teams.
• Strong organizational skills with the ability to manage multiple concurrent tasks in a fast-paced environment.
• Bachelor's degree in Information Systems, Business, Computer Science, or a related field.

Preferred Skills & Certifications:

• DocuSign CLM Administrator or DocuSign CLM Specialist certification.
• Certified Scrum Product Owner (CSPO).
• ITIL Foundation certification.
• Familiarity with DocuSign eSignature, workflow automation platforms, document generation tools, and integration frameworks.

Special Considerations:

• May require coordination across multiple departments including Legal, Procurement, IT, and Project Management.
• Proactive escalation of platform risks and systemic issues is expected.

Scheduling:

• Standard business hours with potential for additional hours during release management or critical issue resolution.
• Position duration is 12 months.

Job Tags

Contract work

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