Customer Success Specialist Job at Papyrus Software USA, Southlake, TX

R2JXNW4raTFOaytQbDlEZ3N0cUpXeXlYWlE9PQ==
  • Papyrus Software USA
  • Southlake, TX

Job Description

We are a global Enterprise Software solution provider with a passion for sustainability, we pride ourselves in providing to our large corporate customers the Papyrus Platform for their most interesting customer engagement and Omni-Channel communication projects in North America and internationally.  

Ready to be a key player in customer success?.

We're looking for a highly motivated individual with a background in enterprise software to join our team. This is a dynamic role where you'll be the central point of contact for our clients, nurturing strong relationships and ensuring they get the most out of our solutions.

You'll take charge of the entire customer experience, managing everything from software and service orders to billing and maintenance. By becoming a trusted advisor and collaborating with internal teams, you will deliver exceptional service and drive new business opportunities.

Opportunity for Growth:
We're looking for a motivated professional with a clear path to becoming a Team Lead. In this role, you will take on expanded responsibilities, including full ownership of customer relationships.

Major Areas of Responsibility:

  • Proactively build strong customer relationships by serving as the primary point of contact for all inquiries, orders, and invoices. You will ensure keeping our CRM up to date.
  • Organizing business review meetings and executing upsell and crosssell opportunities.
  • A focus on building long-term customer relationships and ensuring they get the most value from our software solutions and service.
  • Manage the full financial cycle, from order to invoice for software and services to ensuring timely payments and generating key reports for senior management.
  • Partner with internal teams to efficiently resolve client issues and optimize workflows.


Skills & Qualifications:

  • Experience: At least 5 years of experience in the IT or software industry.
  • Communication: Exceptional communication skills with a focus on building lasting client relationships.
  • Sales Skills: Proven experience with upselling and crosselling enterprise software solutions.
  • Integrity: A high level of integrity and a strong sense of responsibility.

Job Tags

Full time, Work experience placement, Work at office

Similar Jobs

Department of Forestry & Fire Protection

STATEWIDE TRAINING POLICY ANALYST Job at Department of Forestry & Fire Protection

 ...overnight stays.Report to Martellas needed. Special Requirements ~ If using education to meet Minimum Qualifications, please attach transcripts or degree. All job applicants must provide their employment history on the application form (State Application STD... 

Fluent LS

Medical Interpreters Needed in Columbus, OH Job at Fluent LS

 ...Company: LanguageLine Solutions Onsite Division Position: Medical Interpreters Needed in Columbus, OH Are you passionate about bridging communication barriers in healthcare? LanguageLine Solutions is on the lookout for dedicated medical interpreters to join... 

Proximate Technologies Inc.

Mainframe Developer Job at Proximate Technologies Inc.

 ...DB2 databases to support application data needs. Writing and maintaining CICS transaction programs to provide online access to mainframe applications. Must understand Agile methodologies and DevOps for mainframe. Qualifications ~ Bachelor's / Master's degree... 

Paradym Trucking

Class A CDL - Dedicated - M-F - Weekends Off - Great pay - Dry Van Job at Paradym Trucking

 ...months of driving experience that are interested in joining our team. If you're a driver looking for a new home that has great miles and great pay, APPLY today! Qualifications : 12 months CDL Class A experience No More than 3 moving violations within the... 

John Flatley Company

Apprentice Plumber NH Job at John Flatley Company

 ...Job Title Apprentice Plumber Years 1 through 4 (NH) Location Various commercial and multi-residential worksites across New Hampshire. Job Summary We are seeking motivated Apprentice Plumbers (Years 14) to join our team and gain hands-on experience...