Job Description

Overview
Southern Screens Inc, the Midsouth distributor for high-end specialty screening solutions, is seeking an Inside Customer Service/ Scheduling Coordinator.

This position requires learning about our products and capabilities, to be able to discuss the customers’ needs and provide estimates on the phone, or in our showroom. Additional responsibilities include scheduling our sales team and installers; ordering products and scheduling deliveries; following up on accounts receivable; monitoring and ordering office and shop supplies as needed.

References will be checked, and there will be a drug test prior to hiring. Top compensation and full benefits are provided.

Contact kandireilly@gmail.com if interested.

Responsibilities

• Manage client appointments and service schedules with precision and efficiency, ensuring timely and accurate bookings.
• Provide exceptional customer support via phone, email, and in-person interactions, addressing inquiries with clarity and professionalism.
• Enter data accurately into scheduling systems and maintain detailed records of client interactions and appointments.
• Handle outbound calling to confirm appointments, follow up on inquiries, or gather client feedback to improve service quality.
• Demonstrate excellent phone etiquette and communication skills to build rapport with clients and team members alike.
• Collaborate with team members across departments to coordinate schedules, resolve conflicts, and optimize workflow.

Skills

• Strong sales aptitude to promote services and encourage client engagement when appropriate.
• Proven experience in customer support or client services within a call center or similar environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for data entry and record keeping.
• Excellent communication skills—both verbal and written—to convey information clearly and professionally.
• Strong analysis skills to assess scheduling needs, troubleshoot issues, and improve processes.
• Clearly spoken English is a must.
• Experience with HouseCall Pro or similar CRM is a plus.

Pay: $20.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

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