Job Description

Job Responsibilities:

• Support daily operations at multiple locations within the region
• Assist management with process improvement, procedural testing, and operational compliance
• Support Field Implementation Managers with new account launches and service expansions
• Assist with onboarding and cross-training of team members
• Help develop and update Site Procedure Guides; ensure accuracy and compliance
• Maintain thorough knowledge of all contracted services at assigned sites
• Perform daily site inspections for service quality and safety compliance
• Provide feedback via surveys or reporting tools to improve customer experience
• Fill in for absent staff, including site management when needed
• Deliver all aspects of contracted services while traveling between accounts
• Foster a customer-focused environment and gather customer feedback
• Escalate customer issues to ESM/AOM and support resolution
• Communicate promptly and effectively with customers and end users
• Collect data and assist with Monthly Operations Review tasks
• Perform other duties as assigned

Skills:

• Service Coordinator, Customer Service Coordinator, Print, Mail, Mailing, Scanner, Copying

Education/Experience:

• High school diploma or GED required

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